Reduce Manual Human Work
Through SMS, Email, and AI Voice outreaches and powerful agents, we're able to automate up to 50% of manual human work, saving your team time and energy.
Email, SMS, and AI Voice Conversations Analyzed Monthly
Reduction in routine manual human work
Auto Approved load updates, driver info updates, and pod uploads Monthly
How it works
Our AI Automation is meant to be simple to setup, customizable, and compliments your human team.
Communication is vital for resolving load issues, but it’s also one of the most time-consuming tasks for your Tracking Reps. What if you could remove the burden of communicating with drivers and carriers for load reminders, tracking information, location updates, and document collection?
With TrackFlo’s outreach rules, you can initiate communication across SMS, Email, and AI voice to try to solicit updates on loads. You can also simply add a custom email address to your tracking groups and have us analyze all inbound messages.
Once the data is in our system, we analyze it, identify what type of update it is, set a confidence score, and either automatically update it (based on your auto approval rule) or route it to your team to review.
You can easily observe this entire process in our dashboards. They allow you to get quick stats on the impact of the automation and where it can be improved!
Key Features
TrackFlo automatically reads inbound email, sms, and AI voice conversations and extracts location updates, eta updates, comments and city/states. This is then geocoded and entered in your TMS and TrackFlo.
TrackFlo automatically reads inbound email, sms, and AI voice conversations and extracts images of PODs, which are then sent to an email of your choice, uploaded to your TMS and uploaded in TrackFlo.
TrackFlo automatically reads inbound email, sms, and AI voice conversations and extracts tracking info like driver name, phone number, truck number, trailer number and uploads it back to your TMS and in TrackFlo.
In TrackFlo you're able to configure automated SMS, Email, and AI Voice outreaches at critical milestones of the load, which allow you to capture information and share information. These are highly configurable and can include or exclude any load segment.
Monitoring your AI Automation is critical to make sure everything is behaving as expected. We provide dashboards, audit pages, and clarity on how your automation initiative is progressing.
