Solutions
Measuring tracker performance with data is a challenging and time-consuming task, so most brokers don't do it.
17k
Hourly metrics captured daily across trackers
100%
Proportion of activities that can be audited to evaluate trackers
15
Average updates per hour for trackers on TrackFlo
Measuring tracker performance can be complex and takes continual effort.
What are the right metrics? How do we measure activity, and who is doing the most? How do we measure tracking performance?
Since these are hard things to measure, most teams measure performance based on who has the fewest issues that blow up. That doesn't scale.
Since most of your team is on during the day on weekdays, missed activity during nights and weekends can lead to major problems during the day.
Knowing what trackers do well on nights and weekends is critically important.
Maybe one of your trackers is monitoring low-margin freight for a tough customer, while another tracker is monitoring your high-risk, high-value freight. They need different metrics.
How do you give each metric that is relevant to their work?
Our tracker scorecards are easy to set up and use out of the box; trackers know exactly how they're performing.
TrackFlo first takes in your tracking schedule, identifying which trackers are responsible for which loads. Next, we have the list of your business-specific exceptions. We combine this data so you can easily see who is responsible for which issues at any given time.
Getting set up with shift-level metrics is easy, and each shift can have different metrics. We aggregate this very granular data, so you see what trackers are passing their shifts over time. That pass/fail ratio is a strong signal of whether trackers are doing well or struggling. You can make talent decisions accordingly.
We provide customers the ability to enter unique metrics for every shift, then we evaluate whether trackers pass or fail a given shift. This is aggregated at a weekly and monthly level for easy talent decisions.
Based on a few key metrics like number of updates per hour, issues resolved, and load volume, we create a ranking of your trackers over different time horizons. This allows you to get a clear picture of your strongest and weakest trackers compared to each other.
We take all of the shift, ranking, and audit level data and combine it in one place on our tracker scorecards. These scorecards give you tons of data on the tracker, how they've performed over time, and every single action they've taken.
We provide our customers with audit capabilities for each tracker and each load. This capability goes down to the detail of each page view, each action, and each issue on a load when a user is assigned.
Tracking gets simpler and more standardized, you experience lower tracking costs and better tracking quality.
Simplified Track & Trace. Lower costs. Higher margins. Get started today.
