Solutions
Through SMS, Email, and AI Voice outreaches and powerful agents, we're able to automate up to 50% of manual human work, saving your team time and energy.
120k
Email, SMS, and AI Voice conversations analyzed monthly
50%
Reduction in routine manual human work
20k
Auto-approved load updates, driver info updates, and POD uploads monthly
Much of the Track & Trace work is routine and can be automated, yet most freight brokers don't know how to scale it.
Track & Trace is important and critical for customer service, but it's not something teams want to spend time on.
Even when tracking has the team's attention, people still miss updates in emails, problems arise at shift changes, and the process sometimes breaks when someone is out.
Some customers and carriers need white-glove service, which means less automation and more human focus.
At the same time, some customers are needy and low-margin; those segments are ideal for high levels of automation.
When automation is running smoothly and loads are tracking well, life is great. As soon as there is an issue, you might need to involve other team members.
Coordinating between AI automation and team members is hard; the teams need to be trained on how to handle escalated issues.
We've designed a solution completely focused on freight brokers automating routine parts of Track & Trace.
With our AI automation solution, you can choose where and when automated outreaches occur in the load lifecycle. Many customers choose to collect driver info, welcome drivers, collect check calls, and collect PODs.
Our automations are highly flexible, so you can choose what customers or carriers they apply to, and which never receive automated outreach. Upon receiving a reply, we assign a confidence score, and you decide whether it goes to your TMS.
TrackFlo automatically reads inbound email, SMS, and AI voice conversations and extracts location updates, ETA updates, comments and city/states. This is then geocoded and entered in your TMS and TrackFlo.
TrackFlo automatically reads inbound email, SMS, and AI voice conversations and extracts tracking info like driver name, phone number, truck number, trailer number and uploads it back to your TMS and in TrackFlo.
TrackFlo automatically reads inbound email, SMS, and AI voice conversations and extracts images of PODs, which are then sent to an email of your choice, uploaded to your TMS and uploaded in TrackFlo.
Oftentimes, carriers provide a Samsara link or custom link to their portal to track a load. Without functionality around this URL, it can get lost. We automatically classify these URLs and enter it in TrackFlo and your TMS making future tracking easier.
In TrackFlo you're able to configure automated SMS, Email, and AI Voice outreaches at critical milestones of the load, which allow you to capture information and share information. These are highly configurable and can include or exclude any load segment.
Monitoring your AI automation is critical to make sure everything is behaving as expected. We provide dashboards, audit pages, and clarity on how your automation initiative is progressing.
Tracking gets simpler and more standardized, you experience lower tracking costs and better tracking quality.
Simplified Track & Trace. Lower costs. Higher margins. Get started today.
