Tracker Performance Scorecards

We give our customers data and best practices to evaluate their tracking team's performance

We Help Customers Identify Their Top and Bottom Trackers

Most brokers struggle to identify their top and bottom performers using data. Tracker "metrics" are mostly an evaluation of who pisses people off the least. That is no way to properly evaluate your tracking function.

When brokers start offering tracking, it becomes even more challenging. Each BPO may offer their own metrics, but there isn't a standard framework for evaluations across them. That's where TrackFlo shines, we provide very standard, simple, and clear metrics to evaluate tracker performance.

Shift Level Metrics

We provide customers the ability to enter unique metrics for every shift, then we evaluate whether trackers pass or fail a given shift. This is aggregated at a weekly and monthly level for easy talent decisions.

Shift Level Metrics

We provide customers the ability to enter unique metrics for every shift, then we evaluate whether trackers pass or fail a given shift. This is aggregated at a weekly and monthly level for easy talent decisions.

Shift Level Metrics

We provide customers the ability to enter unique metrics for every shift, then we evaluate whether trackers pass or fail a given shift. This is aggregated at a weekly and monthly level for easy talent decisions.

Tracker Rankings

Based on a few key metrics like number of updates per hour, issues resolved, and load volume, we create a ranking of your trackers over idfferent time horizons. This allows you to get a clear picture of your strongest and weakest trackers compared to eachother.

Tracker Rankings

Based on a few key metrics like number of updates per hour, issues resolved, and load volume, we create a ranking of your trackers over idfferent time horizons. This allows you to get a clear picture of your strongest and weakest trackers compared to eachother.

Tracker Rankings

Based on a few key metrics like number of updates per hour, issues resolved, and load volume, we create a ranking of your trackers over idfferent time horizons. This allows you to get a clear picture of your strongest and weakest trackers compared to eachother.

Tracker Scorecard

We take all of the shift, ranking, and audit level data and combine it in one place on our tracker scorecards. These scorecards give you tons of data on the tracker, how they've performed over time, and every single action they've taken.

Tracker Scorecard

We take all of the shift, ranking, and audit level data and combine it in one place on our tracker scorecards. These scorecards give you tons of data on the tracker, how they've performed over time, and every single action they've taken.

Tracker Scorecard

We take all of the shift, ranking, and audit level data and combine it in one place on our tracker scorecards. These scorecards give you tons of data on the tracker, how they've performed over time, and every single action they've taken.

Tracker Action Audits

We provide our customers with audit capabilities for each tracker and each load. This capability goes down to the detail of each page view, each action, and each issue on a load when a user is assigned.

Tracker Action Audits

We provide our customers with audit capabilities for each tracker and each load. This capability goes down to the detail of each page view, each action, and each issue on a load when a user is assigned.

Tracker Action Audits

We provide our customers with audit capabilities for each tracker and each load. This capability goes down to the detail of each page view, each action, and each issue on a load when a user is assigned.

Ready to Transform your Track and Trace?

Simplified Track & Trace. Lower costs. Higher margins. Get started today.

Ready to Transform your Track and Trace?

Simplified Track & Trace. Lower costs. Higher margins. Get started today.

Ready to Transform your Track and Trace?

Simplified Track & Trace. Lower costs. Higher margins. Get started today.