Scorecard Customers & Carriers
Most brokers have years of tracking data sitting in their TMS — but turning it into customer scorecards, carrier reviews, and detention recovery is slow, manual, and rarely happens. We make it easy.
Customers, carriers, and lanes scored automatically across every TrackFlo account
Detention exposure surfaced on average per customer, per month
Hours saved building QBR decks and procurement reviews each quarter
The Problem
Scorecarding is one of those things every broker says they want to do — and almost no one actually does well.
Building Scorecards Manually is Painful
Pulling on-time data out of your TMS, cleaning it, joining it to carrier and lane info, calculating OTP and OTD — by the time the report is built, the data is stale and the meeting is next week.
Most teams give up and go to QBRs without real numbers.
Detention Slips Through the Cracks
Every week, drivers sit at facilities long enough to bill detention — but tracking which loads qualify, who arrived on time, and what the recovery looks like is too tedious to do consistently.
That's margin walking out the door.
Without Data, Negotiations are Vibes
When you sit down with a carrier or a customer, "you've been late" carries a fraction of the weight of "you've been late on 14 of your last 64 loads, here's the list."
Without data, you negotiate from feelings instead of facts.
TrackFlo's Solution
Ops Intelligence turns your existing TrackFlo tracking data into customer-grade scorecards and detention recovery tools — no setup, no spreadsheets.
Customer-Grade Scorecards Without the Manual Work
TrackFlo already collects every pickup time, delivery time, and dwell event across your loads. Ops Intelligence takes that data and rolls it into scorecards by customer, by carrier, and by lane — sortable by volume, performance, or both. Click into any customer and you get a full deep-dive: every late load, every problem facility, every detention-eligible stop, ready for a QBR or a recovery conversation.
Configure your grace period and detention threshold once, slice the data across 7, 14, 30, or 90 days, and export anything you need to Excel. Smarter decisions, better QBRs, and more detention dollars — all in one place.
Customer Scorecards & Deep-Dives
Score every customer's pickup OTP and delivery OTD, then click in to see the breakdown by carrier, lane, and facility. Every late load and detention-eligible stop is one click away.
Carrier Scorecards
Rank every carrier by volume or performance, with side-by-side OTP and OTD. Walk into rate negotiations and procurement reviews with hard numbers instead of gut feel.
Lane Scorecards
See which lanes are rock solid and which are leaking service across your network. Pitch your best lanes to grow volume; investigate your worst before they cost you a customer.
Detention Audit & Recovery
We audit every load that crossed the detention threshold and arrived on time, then estimate the potential payout — by customer, by facility, and by day. Recover more, improve margins, and pass it on to the carriers actually doing the waiting.
Your Benefits
Better data, better decisions, and more dollars on your bottom line.
